Pionex.US Privacy Policy
Pionex Support | February 23, 2022
Effective Date: February 22, 2022
1. Overview
This Privacy Policy applies to your Personal Information when you use Pionex.US Services. This Privacy Policy explains how we may collect, retain, process, share and transfer your Personal Information when you visit www.pionex.us (this “Site”) or use the Services.
This Privacy Policy is designed to help you obtain information about our privacy practices and to help you understand your privacy choices when you use this Site and the Services.
Please contact us via service@pionex.us if you have questions about our privacy practices that are not addressed in this Privacy Policy.
This Privacy Policy is incorporated by reference into Pionex.US User Agreement made available on the Site or in the Services. By using the Services, you agree to the terms of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately stop using the Services. All terms used herein and not specifically defined shall have the meaning ascribed to them in the Pionex.US User Agreement.
2. Definitions
“Personal Information” means personal information that can be associated with an identified or identifiable person. “Personal Information” can include name, postal address, phone number, email address, financial account information, account number, date of birth, and government-issued credentials (e.g., driver’s license number, national ID, passport, and Taxpayer ID). Personal Information does not include information that does not identify a specific User.
3. What Personal Information Do We Collect?
We may collect information about you when you visit our Sites or use the Services, including the following:
Registration information – When you create an Account or use the Services, we may require you to provide us with your name, postal address, phone number, and email address to create an Account.
Identity Verification information – We may require you to provide us with additional Personal Information as you use the Services which we may use in collaboration with service providers acting on our behalf to verify your identity, source of funds, and address, and/or to manage risk as required under applicable law. This information may include your date and place of birth, taxpayer or government identification number, social security number, driver’s license number, a copy of your government-issued identification, or other personal information.
Transaction and experience information – When you use the Services, we may collect information about the transaction, as well as other information associated with the transaction such as amount placed for a purchase/sale order. This information may include your digital wallet address, bank account details, credit card details, Internet protocol (IP) address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, details about your browser or device, geo-location information, Internet service provider, pages that you visit before and after using the Services, and other information about how you use the Services. These information would be collected to facilitate the Services we provide.
Information about you from third-party sources – We may obtain information from third-party sources such as public databases, ID verification partners, and credit bureaus, where permitted by law. Such information may include your name, account number and/or customer ID with a third party, address, job role, public employment profile, credit history, status on any sanctions lists maintained by public authorities, and other relevant data.
Other information we collect related to your use of the Services – We may collect additional information, including email address, phone number, mail address from or about you when you communicate with us, contact our customer support teams or respond to a survey. Such information will be collected to maintain contact with you and to provide the Services.
In addition to the above listed Personal Information, Pionex.US may also collect personal information that you post to any type of message board service contained within the Site and Pionex.US App, and/or chats, blogs, or other services available to you through the Site and Pionex.US App whereby you post information. Please be advised that any information that you post on the Site and Pionex.US App will become public information and may therefore appear in public ways, such as through search engines or other publicly available platforms.
4. How Do We Process Personal Information?
We may process your information for the following purposes:
To provide the Services, including to:
generally manage individual information and accounts;
authenticate your access to your Account;
communicate with you about your Account and your transactions;
process transactions and send confirmations;
provide a personalized experience and implement the preferences you request; and
keep your Account information up to date and process transactions.
To manage our business needs, such as monitoring, analyzing, and improving the Services and the Sites’ performance and functionality; ensuring quality control and staff training; develop new products and Services; and enforcing our agreements with third-parties;
To manage risk and verify your identity. We may use Personal Information to enhance security, monitor and verify service access, combat spam or other malware or security risks; prevent potentially prohibited or illegal activities; and enforce our Pionex.US User Agreement.
To market to you about Pionex.US Services as well as other third party offerings. We may also process your Personal Information to uniquely tailor the marketing content, advertisements, and offers, and certain Services or Site experiences to better match your interests on the Site. You may opt out of having your personal information shared with third parties, or from allowing Pionex.US to use your Personal Information for any purpose that is incompatible with the purposes for which we originally collected such information. If you choose to limit Pionex.US’s use of your Personal Information, certain features of the Services may not be available to you.
To provide personalized Services. We may use your Personal Information and other information collected in accordance with this Privacy Policy to provide a targeted display, feature, or deliver targeted offers based on your communication preferences.
To comply with our obligations and to enforce our terms of services, including to comply with all applicable laws and regulations.
To provide customer support, for example to respond to your requests, resolve disputes, and troubleshoot problems.
Other uses. We may use personal information for any other purpose disclosed to you at the time you provide such information or otherwise with your consent.
5. How Do We Use Cookies and Tracking Technologies?
When you visit the Site or use the Services, we may use cookies, pixel tags, local storage, and other tracking technologies (collectively, “Cookies”) to automatically collect information through the Services, for the following purposes: (1) to recognize you as a User and to customize your online experiences, the Services you use, and other online content and advertising; (2) to measure the effectiveness of promotions and perform analytics; (3) to help us understand how our Users use and interact with the Services so that we can improve them and offer you enhanced functionality when using the Services; and (4) to mitigate risk, prevent potential fraudulent activity, improve security and promote trust and safety across this Site and the Services.
If you would like to opt-out of the technologies we employ on the Services, you may do so by blocking, disabling, or deleting them as your browser or device permits. However, certain aspects and features of the Services and this Site are only available through the use of Cookies, so if you choose to disable or decline Cookies, the Services may not work properly.
Do Not Track (“DNT”) is a privacy preference that Users can set in certain web browsers. You can use DNT as a way for Users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Please note that at this time no formal “Do Not Track” standard has been adopted and we do not respond to or honor DNT signals.
