Pionex.US User Agreement

Pionex Support | August 3, 2022
This User Agreement will be effective for all Users as of November 30, 2022.

General
Welcome to www.pionex.us (the “Site”)!


This Pionex.US User Agreement (this “Agreement”) constitute the agreement between you (hereinafter referred to as “you” or “your”) and Pionex Inc., a Delaware company (hereinafter referred to as “Pionex.US”, “we”,”us” and “our”) governing your use of the website located at the Site and cryptocurrency services accessible via the Site and any corresponding mobile application (“App”) offered by Pionex.US. To make this Agreement easier to read, the Site, our services and App are collectively called the“Services”.

Before using the Services, please read carefully all of the terms and conditions of this Agreement, as well as our Privacy Policy, Risk Disclaimer, User Conduct Code, Chargeback/Refund Policy and each of the other agreements that apply to you. By opening and using an Account, you agree to be bound with all of the terms and conditions of this Agreement, Privacy Policy, Risk Disclaimer, User Conduct Code and any other agreements that apply to you. By checking “I Agree” and clicking “Sign up” or other similarly worded button shall be the legal equivalent of your manually signing this Agreement.

We may amend, modify, update and change any of the terms and conditions contained in this Agreement in our sole discretion from time to time. We will notify you of any amendment, modification, update and change by publishing a new version of this Agreement on the Site, or by email. Any new version of this Agreement will take effect immediately upon publication on the Site or App, and your use of the Services after any changes to this Agreement will be deemed to constitute your acceptance to the new version of this Agreement.

If you do not agree with any changes to this Agreement, you must cease using the Services, terminate to use your account without cost or penalty, if any liabilities or fees that you may have owed us so far have been paid off. This Agreement will continue to apply to your previous use of our Services. If you continue to use the Services, it shall be deemed that you accept and agree to be bound by the revised or new version of this Agreement.

ELIGIBILITY
In order to use the Services, you must meet the following eligibility:

You must be an individual. You shall be at least 18 years old, and capable of forming a binding contract with Pionex.US. You shall not be barred from using the Services under applicable law. You may not use the Services if you are in a Prohibited Jurisdiction. A Prohibited Jurisdiction is: (ⅰ) Any jurisdiction that is subject to the sanctions programs administered by the U.S. Treasury Department and other governing bodies, including, but not limited to Russia, Cuba, Iran, North Korea and Syria; or

(ⅱ) Any of the following states and federal district of the United States: Alaska, Hawaii, Idaho, Iowa, Kentucky, Nevada, New Mexico, New York, Tennessee, Vermont, District of Columbia;

(ⅲ) Any country that has been designated by the U.S. Government as a terrorist-supporting country; or

(ⅳ) Any jurisdiction that we may determine poses elevated financial risk, legal liability, or violates card network or bank policies as specified in the appendices thereto.

You confirm that you will not use Pionex.US Services in connection with any of following businesses, activities, practices, or items (each a “Prohibited Business”):

(ⅰ) Regulated Products and Services: Marijuana dispensaries and related businesses; sale of tobacco, e-cigarettes, and e-liquid; online prescription or pharmaceutical services; age restricted goods or services; weapons and munitions; gunpowder and other explosives; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state basis.

(ⅱ) Drugs and Drug Paraphernalia: Sale of narcotics, controlled substances, and any equipment designed for making or using drugs, such as bongs, vaporizers, and hookahs.

(ⅲ) Adult Content and Services: Pornography and other obscene materials (including literature, imagery and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per view, adult live chat features.

(ⅳ) Counterfeit or Unauthorized Goods: Unauthorized sale or resale of brand name or designer products or services; sale of goods or services that are illegally imported or exported or which are stolen.

(ⅴ) Investment and Credit Services: Securities brokers; mortgage consulting or debt reduction services; credit counseling or repair; real estate opportunities; investment schemes.

(ⅵ) Restricted Financial Services: Check cashing, bail bonds; collections agencies.

(ⅶ) Pseudo-Pharmaceuticals: Pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.

(ⅷ) Substances designed to mimic illegal drugs: Sale of a legal substance that provides the same effect as an illegal drug (e.g., salvia, kratom).

(ⅸ) Intellectual Property or Proprietary Rights Infringement: Sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorization from the rights holder.

(ⅹ) High risk businesses: any businesses that we believe poses elevated financial risk, legal liability, or violates card network or bank policies.

Our Services are offered to persons in our sole discretion as we may choose to not offer the Services or discontinue access to the Services to you or any person for any reason in our sole discretion. We do not accept individuals that we decide not to permit from time to time in our discretion. You shall not be listed on the economic sanctions lists (including, but not limited to, U.S. Commerce Department’s Denied Persons List) as published from time to time by applicable authorities (a “Prohibited Person”). You further represents and warrants that you will not use the Services if the laws of your country or jurisdiction prohibit you from using our Services or entering into any Transaction. You agree and represent that you will use the Services only for yourself, and not on behalf of any third party, unless you are permitted by us. You shall not supply any Services to a resident of a Prohibited Jurisdiction, or a Prohibited Person. This Site may cancel and/or suspend your Account and/or block transactions immediately, with or without notice, in the event a state, province, territory or country becomes a Prohibited Jurisdiction, or we determine, in our sole discretion, that you do not meet the eligibility requirements set forth in this Agreement.

Definitions “User” means those Users who has successfully registered with this Site and has passed necessary Know-Your-Client procedures to use Services.

“Account” means a User’s account with Pionex.US. Account
Create an Account
1.1 In order to use the Services, you must create an Account. You will be asked to provide certain registration details and information that identifies each person who opens an Account. We may, in our sole discretion, refuse to open an Account for anyone. We do not allow duplicate accounts to be opened by you and will open one and only one account per User. You agree not to circumvent any operational or technological measure that controls the number of accounts you can maintain with us.

1.2 In order to open and maintain an Account, you must list your country/region of residence and provide us with accurate and updated account information, including but not limited to personal information, financial information, or other information related to you or your business.

1.3 You will need a valid mobile number and email address to open an Account which may be required to be verified by us, and you must set up a password for your Account. You represent and warrant that you have full legal title and ownership of such mobile number or email address you provide to us, and that you will be solely responsible for the use of such mobile number or email address for the purpose of creating an Account.

1.4 Your access to one or more Pionex.US Services and the limits that apply to your use of the Pionex.US Services, may be altered as a result of information collected about you on an ongoing basis. Identity Verification

2.1 You must complete verification procedures requested by us before you are permitted to use the Services. You agree to provide us with any information we request and permit us to keep a record of such information for a minimum of seven years or as otherwise required by applicable laws.

2.2 Information we may request may include your name, address, telephone number, e-mail address, date and place of birth, taxpayer identification number, a government identification, information regarding your bank account (such as the name of the bank, the account type, routing number, and account number) and other information as necessary. Your ability to access and use the Services, in whole or in part, may depend on the information you provide. You confirm that the information you provide is and will be accurate and authentic. You agree to keep your account updated if any of the information you provide changes. 2.3 You authorize us and our representatives to make any inquiries we consider necessary to verify your identity or protect you, the Services, and/or us, and to take any action we deem necessary based on the results of such inquiries. When we carry out these inquiries, you acknowledge and agree that your personal information may be disclosed to credit reference, fraud prevention, and financial crime agencies, and that these agencies may respond to our inquiries in full. Control and Security of Account Information. You are responsible for maintaining adequate security and control of any and all IDs, passwords, personal identification numbers, public or private keys or any other codes that you use to access your Account and the Services. Any loss or compromise of the foregoing information may result in unauthorized access to your Account by third-parties and the loss or theft of all or any cryptocurrency held in your Account and any associated accounts. We bear no responsibility for any loss that you may sustain due to loss or loss of control of your account due to no fault of this Site and/or failure to follow or act on any notices or alerts that we may send to you. In the event you believe your Account information has been compromised, you may contact Customer Support immediately at service@pionex.us.

Log into Account. In order to log into your Account, you will be required to provide your mobile number or email address and password. We may also require 2-Step Vefification for you to log into your account. In some cases, in our sole discretion, we may require additional verbal or electronic confirmation of a transaction prior to processing such transactions. Use of Account.

5.1 You agree to use the Services only for your personal use as Account owner, and not on behalf of any third party, unless you obtain written approval from this Site. You may not sell, lease, furnish or otherwise permit or provide access to your Account to any other entity or to any individual. You understand and agree that you are responsible for all orders, trades, and other instructions entered in the Services, including identifiers, permissions, passwords, and security codes associated with your Account.

5.2 Third-Party Access. If, to the extent permitted, you grant express permission to a third party to access or connect to your Account, you acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. You are fully responsible for all acts or omissions of any third party with access to your Account. Further, you acknowledge and agree that you will not hold this Site responsible for, and will indemnify this Site from, any liability arising out of or related to any act or omission of such third party.